Privacy Policy
Last updated 2026. This explains what Xeno Loader collects and why, in plain language.
What we collect
- Device identifier (HWID): a hardware fingerprint used to bind a Pro license to one device and prevent sharing.
- License & purchase records: your plan, expiry and payment status, processed by our payment gateway.
- Basic activity: last-seen time and app version, to deliver updates and support.
- Device safety check: on launch the loader checks your device for signs that put your account at risk of a ban — root/superuser status and leftover files from other cheat tools — along with the list of apps installed on the device and a listing of the folders and files in your shared storage. This protects your account and helps our support team diagnose bans.
Device safety check
To keep your account safe from bans, Xeno Loader performs a device safety check when you open the app. It runs on your own device, before the game starts, and never while you are in a match. It records whether the device is rooted, which apps are installed (so we can spot another cheat tool that may have already flagged your account), and a listing of the files and folders in your shared storage. Where our support team needs to investigate a specific ban, we may retrieve a copy of a particular file or folder from your shared storage for review. This check does not read your game account credentials, and we do not access the private data of other apps.
What we do not collect
We do not sell personal data, and we do not collect your game account credentials. The loader reads game memory locally on your device to render overlays; that data stays on the device and is not uploaded, except the optional shareable radar room you explicitly create.
Payments
Payments are handled by a third-party gateway. We receive confirmation of a completed purchase and your plan details, not your full card information.
Data retention & your rights
License and purchase records are kept for as long as your account is active and as required for support and refunds. To request access to, or deletion of, your data, contact us on Telegram or at support.
Contact
Questions about this policy? Reach us via the Telegram channel.